MAINTENANCE AGREEMENT TERMS & CONDITIONS
EXHIBIT B
PREVENTATIVE MAINTENANCE SERVICE PROGRAM TERMS AND CONDITIONS
Acceptance of Terms and Conditions: These Preventative Maintenance Service Program Terms and Conditions (“Terms and Conditions”) govern the purchase by the customer named in the Agreement (“Customer”) from [INSERT CONTRACTOR LEGAL NAME] (“PowerChampions”) of the Program Plan(s) described in the Agreement (collectively, “Maintenance Services”) and shall supersede any terms and conditions in any documents provided by Customer. Any offer by PowerChampions to provide the Maintenance Services is expressly conditioned upon Customer’s acceptance of these Terms and Conditions, and PowerChampions expressly rejects any terms or conditions provided or posted by Customer, at any time and in any manner, in relation to the Maintenance Services.
Services and Additional Services: The Agreement (including these Terms and Conditions) is strictly a maintenance agreement only. No provision of this Agreement shall be construed as a product repair and/or replacement warranty or a warranty of any other type. If PowerChampions determines that other work beyond the Maintenance Services is required, such work shall not constitute a part of the Maintenance Services, and PowerChampions will provide Customer with a quotation for such work.
Price and Payment: The price for the Maintenance Services is set forth in the Agreement. Payments are due within fifteen (15) days from the date of the invoice. Late payments will incur interest at the lesser of (a) the rate of 1.5% per month and (b) the highest rate permissible under applicable law, calculated daily and compounded monthly, until paid in full. Customer shall reimburse PowerChampions for all reasonable costs incurred in collecting any late payments, including, without limitation, attorneys’ fees, costs, and expenses. If Customer disputes any portion of the invoice, Customer shall notify PowerChampions in writing of the basis of the dispute within five (5) days of receipt of the invoice. Amounts not disputed within five (5) days of receipt are deemed accepted. Customer shall pay all undisputed amounts when due. Payment of the invoice shall constitute full and final acceptance by Customer of the work performed and delivered by PowerChampions that is included in the invoice. All payments are nonrefundable. Payments shall be made as instructed on the invoice. PowerChampions reserves the right to suspend Maintenance Services without liability if any amount not disputed in good faith is not paid when due.
Term and Termination: The term of this Agreement shall be as set forth in the Agreement. Either party may terminate this Agreement for convenience by sending thirty (30) days prior written notice to the other party. PowerChampions may immediately terminate this Agreement for cause if Customer fails to comply with the Agreement (including these Terms and Conditions). Customer shall pay PowerChampions for all work completed prior to termination.
Limitation of Liability: PowerChampions shall not be liable for operation or failure of the equipment, its components, or any other part of the system, nor for injury to person or damage to property, except to the extent such injury or damage to property is caused by the grossly negligent acts of PowerChampions, and only to the proportionate extent attributable to PowerChampions’ gross negligence. WITHOUT LIMITING THE FOREGOING, POWERCHAMPIONS SHALL NOT BE LIABLE TO CUSTOMER OR ANY OTHER PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING LOST TIME, LOST USE, LOST RENT, LOST PROFITS, LOST SALES, LOST GOODWILL OR BUSINESS REPUTATION OR DAMAGES TO PROPERTY) ARISING FROM TRANSACTIONS BETWEEN CUSTOMER AND POWERCHAMPIONS EVEN IF POWERCHAMPIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL POWERCHAMPIONS’ LIABILITY TO CUSTOMER FOR ANY DAMAGES ARISING OUT OF THE AGREEMENT (INCLUDING THESE TERMS AND CONDITIONS) OR THE MAINTENANCE SERVICES EXCEED THE PURCHASE PRICE PAID BY CUSTOMER TO POWERCHAMPIONS FOR MAINTENANCE SERVICES DURING THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO SUCH LIABILITY. CUSTOMER ACKNOWLEDGES AND AGREES THAT POWERCHAMPIONS IS NOT THE MANUFACTURER OF THE EQUIPMENT AND SYSTEMS. NOTHING CONTAINED HEREIN SHALL BE CONSTRUED AS AN EXPRESS OR IMPLIED WARRANTY, PROMISE, OR GUARANTEE RELATING TO THE MATERIALS, PERFORMANCE, OR WORKMANSHIP OF THE EQUIPMENT, THE SYSTEM OR THE MAINTENANCE SERVICES.
Arbitration: In the event of any dispute, controversy or claim arising out of or relating to the Agreement (including these Terms and Conditions) or the Maintenance Services (collectively “Claims”), Customer and PowerChampions shall first attempt to resolve any such Claims by direct negotiation of the principals of each of the parties or a designee thereof. If direct negotiation fails to result in a resolution of such Claim, Customer and PowerChampions agree that mediation shall be a condition precedent to any further dispute resolution proceeding. Any Claims not resolved by mediation shall be resolved through binding arbitration according to the latest Construction Industry Arbitration Rules of the American Arbitration Association. IN SO AGREEING, THE PARTIES EXPRESSLY WAIVE THEIR RIGHT TO A JURY TRIAL, IF ANY, ON THESE ISSUES AND FURTHER AGREE THAT THE AWARD OF THE ARBITRATOR SHALL BE FINAL AND BINDING UPON THEM AS THOUGH RENDERED BY A COURT OF LAW AND SHALL BE ENFORCEABLE IN ANY COURT HAVING JURISDICTION OVER THE SAME. The prevailing party in any arbitration shall be entitled to recover its reasonable attorneys’ fees as part of the arbitration award. Any such mediation or arbitration shall be conducted in the city and state where the Maintenance Services were performed, or in such other location as the parties may mutually agree. CUSTOMER ACKNOWLEDGES AND AGREES THAT ANY MEDIATION OR ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS ONLY, AND CUSTOMER EXPRESSLY WAIVES ANY RIGHT TO PARTICIPATE IN ANY CLASS ACTION.
Miscellaneous: This Agreement may be assigned by PowerChampions without notice to Customer. The Agreement shall be governed by the laws of the State in which the Maintenance Services were performed, without giving effect to the conflicts of law provisions of such State. Any waiver by a party of any rights or obligations under this Agreement must be in writing and signed by such party, and any such waiver shall not apply to any subsequent rights or obligations. If any provision of the Agreement (including these Terms and Conditions) is held to be invalid or unenforceable, the other provisions shall not be affected. PowerChampions shall not be liable for extraordinary events beyond its control, such as a war, strike, riot, crime, or an event that can be described as an act of God. The Agreement (which incorporates these Terms and Conditions) constitute the entire agreement between the parties relating to the Maintenance Services. Any amendment to the Agreement (including these Terms and Conditions) must be in writing and signed by PowerChampions.
Meet the Triple T Critical Power Services Team
Behind every generator we service is a team of dedicated professionals at Triple T Critical Power Services. Our technicians are trained to the highest safety and performance standards. But more than that, they care about the quality of their work, the people they serve, and the uptime of every client’s business.
David Graham
Service Manager
David Graham serves as the Service Manager for PowerChampions of Greenville, bringing extensive leadership experience and a proven background in team management and operational oversight. His previous work as a formal instructor strengthens his structured, disciplined approach to training, process improvement, and performance development.
Originally from the South Carolina coast, David relocated to the Upstate six years ago and is proud to call the region home. He is dedicated to maintaining the highest service standards, developing skilled and motivated service teams, and delivering consistent, reliable support to customers. Outside of work, David values time with family and staying connected to the Upstate community.
D. A. Borders
Sales Engineer
D. A. Borders brings over 25 years of experience in industrial equipment and service sales, supporting commercial, industrial, and municipal customers across Upstate South Carolina. Known for his consultative approach and technical expertise, D. A. partners closely with customers to identify solutions that improve reliability, performance, and operational efficiency. He collaborates with engineering and operations teams to deliver practical, well-designed recommendations aligned with each facility’s needs. His steady, solutions-driven mindset and follow-through reflect the PowerChampions standard of quality, integrity, and service excellence.
Reagan Cothran
Office Coordinator
Reagan Cothran serves as the Office Coordinator at PowerChampions of Greenville, bringing over four years of experience supporting teams through strong organization, planning, and a solutions-focused approach to daily operations. Known for her responsiveness and attention to detail, Reagan plays a key role in keeping teams efficient and aligned. She enjoys collaborating with others and values learning something new every day, bringing a creative, thoughtful mindset to her work. Outside of the office, Reagan enjoys creative projects and finding new ways to stay organized and inspired.
Cris Montes
Technician Lead
Cris Montes serves as Lead Technician at PowerChampions of Greenville, bringing deep technical expertise and a mission-critical mindset to every job. A former U.S. Navy aircraft carrier flight deck troubleshooter, Cris is skilled at diagnosing and resolving complex systems under high-pressure conditions where reliability is essential. After his military service, he worked in municipal power generation in Florida, maintaining critical infrastructure. Cris has hands-on experience with all major generator manufacturers and a wide range of generator sizes. Known for precision, calm leadership, and accountability, he sets the standard for dependable field service. Outside of work, Cris enjoys spending time with his wife and four kids and cheering on his favorite sports teams.
PowerChampions National Team
The PowerChampions National Team is a highly skilled leadership group committed to delivering reliable, high-quality power solutions across all markets. Comprised of experts in operations, platform services, logistics, and workforce development, the team combines deep technical knowledge, operational discipline, and people-focused leadership to ensure consistent service, develop skilled teams, and uphold the PowerChampions standard of excellence.
Erik Duthie
Head of Operations
Erik Duthie serves as Head of Operations for PowerChampions, leading the scale and execution of service operations across the platform with a clear focus on customer experience. He brings deep expertise in growing industrial service organizations, building operational discipline, and delivering consistent, high-quality outcomes in complex environments. Erik is known for developing strong leaders and high-performing teams, aligning people, process, and performance to meet customer expectations at every touchpoint. His leadership is grounded in servant leadership and continuous improvement, ensuring PowerChampions delivers dependable, premium service as it grows. Outside of work, Erik enjoys exploring new places with his wife in their truck camper and hiking in the mountains.
Kyle Michael
Head of Sales
Kyle Michael serves as Head of Sales for PowerChampions, leading sales strategy and revenue growth across the platform. He brings deep expertise in the generator services industry, with a strong understanding of service-led growth, customer retention, and lifecycle planning, alongside extensive experience in new generator sales.
Kyle is known for building high-performing sales teams and aligning sales efforts with operational execution to deliver consistent, long-term customer value. His leadership is grounded in trust, transparency, and collaboration—ensuring customers receive the right solutions as PowerChampions continues to scale. Outside of work, Kyle enjoys spending time with his family and working on improving his golf game.
Dewey Brunson
Platform Services Manager
Dewey Brunson serves as Platform Services Manager for PowerChampions, responsible for standardizing service delivery and operational best practices across the organization. With a systems-driven approach, Dewey aligns people, process, and performance to drive consistency, efficiency, and a strong customer experience. He works closely with field teams and leadership to implement scalable service models that support quality, accountability, and continuous improvement. Dewey’s focus on structure and execution helps ensure PowerChampions delivers reliable, high-quality service across every market. Outside of work, Dewey enjoys spending time with family and unwinding on the golf course.
Christopher Metz
Platform Services Expert
Christopher Metz serves as Platform Services Expert for PowerChampions, championing the skilled trades and advancing workforce development across the organization. Drawing on extensive field experience, Christopher leads training, mentorship, and culture initiatives designed to equip technicians with the skills, confidence, and career pathways needed to succeed. He works closely with leadership and field teams to strengthen technical excellence, safety, and engagement throughout the platform. Christopher’s passion for people and purpose helps build teams that take pride in their work and deliver dependable service to customers. Outside of work, Christopher enjoys watching his kids play sports and working with his wife on a variety of projects.
Brian Tucker
Platform Logistics Expert
Brian Tucker serves as Platform Logistics Expert for PowerChampions, bringing decades of experience in supply chain and logistics management within generator and electrical service operations. He leads parts sourcing, inventory strategy, and distribution networks that support reliable service execution across all markets. Brian’s work ensures technicians have timely access to the components they need to respond quickly and efficiently, even in critical situations. His disciplined, solutions-driven approach strengthens operational continuity and platform-wide reliability. Outside of work, Brian enjoys playing Golf.
